Terms and Conditions
Terms and Conditions
Delivery Terms:
1. General Information
All orders are subject to product availability.
2. Delivery Location
Items offered on our website are only available for delivery to Customer’s address as instructed.
3. Delivery Time / Days
A delivery date will be provided to you once your order is placed. Delivery times vary and can be expected within business hours.
Delivery days are subject to change and can be affected by public holidays. T3 Ecofarm will notify you in advance, of any changes to your deliver days due to Public Holiday’s or permanent changes for your delivery area.
Urgent deliveries and other delivery time/ days is available at additional costs subject to delivery requirements and availability.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
Free Delivery is applied for all orders over $150 inclusive of GST.
A flat delivery fee of $10 inclusive of GST applies to all orders that fall under the free delivery threshold.
Additional shipping costs may be applicable to certain orders as required which we will notify you prior to delivery.
6. Damaged/ Missing Items in Transport
If there is any damage to the products on delivery or missing items, please phone the customer service team on +61 434 527 627 immediately on the same day of delivery.
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at +61 434 527 627 or by email to [email protected].
Returns Policy:
We do not accept return as a result of change of mind or incorrect order. Please carefully check orders before making payments.
For other reasons, goods may be returned by emailing us at [email protected] if they are not opened and in the same condition they are received. Restocking/ return fee may be applicable based on assessing individual request.
Return of unpacked goods or opened goods will not be accepted. Returns of special ordered items will not be accepted. Products must be in sellable condition, free from damages and stickers or markings.
What happens on return to our warehouse:
Goods are inspected on return to our warehouse by our stock control officer.
Once the stock return has been authorised by stock control, it will be processed as a credit note within 24 hours.
The credit note will be sent to you via email to the address/es supplied upon registration with us.
Replacement Goods
It is the responsibility of the customer to request re-delivery of goods where required. Our customer service team with liaise to coordinate replacement delivery time and date. Replace fee may be applicable based on assessing individual request and will be agreed upon prior to scheduled delivery.
Payment Terms
Orders are paid at check out prior to delivery, unless otherwise agreed upon. Products remain the property of T3 Ecofarm until payment is made.
The customer accounts may at T3 Ecofarm’s discretion be subject to suspension of supply of goods or permanent closure.
Prices
The Customer acknowledges and accepts that orders are accepted for immediate shipment with the understanding that the products will be billed at the price in effect at the time of order. All prices are subject to change without notice.
Changes to terms and conditions
We may amend terms and conditions from time to time. We suggest that you read terms and condition prior to placing order to keep up to date with any changes that may occur.