Privacy Policy

This website is owned by T3 Global Trading Co. Pty Ltd T/A T3 Ecofarm ABN: 30 688 448 179 and is linked to a website owned and operated by an entity or organization (associate) with which T3 Global Trading Co. Pty Ltd has an agreement giving the associate access to our web platform and services. All references to “we”, “us” and “our” include the associate.

T3 Ecofarm is an importer of premium products from Vietnam, focusing on high-quality and authentic agricultural produce. Our brands support the ISO and HACCP Safety Programs. We are typically a wholesale to merchant operation (B2B) and ecommerce operator, from electronic ordering at your fingertips and provide logistics to your store, warehouse or location.

By accessing or using this website and our services (Platform Services), you agree to be bound by this policy (Privacy Policy), which explains how we collect, use and handle any personal information we collect from you in connection with the website. This Privacy Policy is independent of the associate’s privacy policy and relates solely to this website and the Platform Services. It has nothing to do with services and products offered or provided by the associate.

We understand that collection of personal information is a serious matter. Therefore, the protection and appropriate use of your personal information is important to us. This Privacy Policy is consistent with the Australian Privacy Principles of the Privacy Act 1988 (Cth) (Act). Please read this Privacy Policy so you understand our commitment to protecting the privacy of your information and email us at [email protected] with any question.

 

Information we collect and hold 

Information or an opinion about an identified individual, company, trust or entity, that is reasonably identifiable, whether true or not, and whether recorded in a material form or not. 

In general, the type of information we collect and hold includes (but is not limited to): names, birth dates, addresses, contact details, occupations, medical history and treatment, memberships and associations, financial and tax records, family situations and other information which assists us in conducting our business, providing and marketing our services and meeting our legal obligations. 

Some personal information which we collect is ‘sensitive information’. Sensitive information includes information about a person’s racial or ethnic origin, political affiliation, religious affiliation, mental health, disability, trade union or other professional or trade association membership, sexual preferences and criminal record, and other health information 

Personal information is generally collected and held about clients, associates and potential clients, suppliers and their employees, and prospective employees, employees and contractors. 

Some of the functions may include: 

  • Online ordering; 
  • Complaints handling;
  • Managing employee records; 
  • Website operations; 
  • Sending out newsletters; 
  • Liaising with overseas entities;
  • Liaising with competitors;
  • Liaising with alternative and substitute wholesalers;
  • Sales and marketing management;
  • Financial and management accounting functions such as financial modelling and forecasting and budgeting;

Our entity will link personal information across business processes in cases to advance the customer’s interest or would expect it to do so, or only by consent if the information is sensitive. 

Our entity will never sell information about individuals to anyone unless we have prior written consent by you. Our entity will only disclose information overseas. 

 

Privacy Risk 

Our entity implements a holistic approach to privacy and data protection risk management. 

We liaise with the relevant third party consultants and prepare for assessments by a regulator such as the Office of the Australian Commissioner (“OAIC”) or independent auditor. 

If the cases requires, we will engage in assessing privacy compliance against local Australian regulations such as the Privacy Act 1988 (Cth), as well as global regulations such as the European Union General Data Regulation (“EU GDPR”), China’s cyber security law and any other regulation if required from time to time; 

By implementing such steps and by educating employees, developing awareness strategies throughout our business. We minimise our risk from both governance and operational perspective. Statistics have shown that the greatest risk for data breach comes from internal staff. If required we may implement an organisational culture assessment to demonstrate where the weaknesses are in the entity that may arise from time to time so that we can proactively assess new risks which may emerge. 

 

How we collect and hold on to Personal Information 

We generally collect Personal Information you provide directly to us when you contact us, register to use the Platform Services, pay for any Platform Services, participate in surveys and questionnaires, self-assessment exercises, and from other information you upload via the website from time to time, in addition to face-to-face meetings, interviews, business cards, telephone conversations and from third parties. We also use third parties to analyse traffic at that web site, which is anonymous. 

In some circumstances we may be provided with personal information about an individual from a third party, for example a report provided by a medical professional or a reference from another person. 

We may engage third parties to undertake some of the Platform Services or related services such as hosting, archiving, data security, payment services and e-mail communications. We may provide those third parties with access to and use of your Personal Information for the sole purpose of them providing their services to us. We will use reasonable endeavours to ensure that those third parties only use your Personal Information for the specific purposes for which it is provided to them and consistently with this Privacy Policy.

We may disclose your Personal Information without notice or your consent:

  • to our related companies,
  • to our professional advisors,
  • if we sell or merge our business (or part of it) with another organization or enter into a joint venture in connection with our business (or any part of it),
  • to law enforcement authorities, if we suspect that an unlawful act is being committed or that such disclosure will prevent that unlawful act, or
  • as otherwise required or authorised by law.

Apart from those disclosures, we will not give, sell, rent, loan or otherwise disclose any Personal Information to any third party, unless:

  • you have authorised us to do so,
  • we are legally required to do so, for example, in response to a subpoena, court order or other legal process, and/or
  • it is necessary to do so in order to protect and defend the rights or property of this website. For example, with your consent, we may disclose your Personal Information to a third party vendor that we engage to mail survey results to you.

We may however share aggregated, non-personal information about website usage with unaffiliated third parties. This aggregated information does not contain any Personal Information about users of the website or the Platform Services.

Our relationships with third party service providers are governed by our agreements with them. If any third party service provider to whom we disclose your Personal Information is located outside Australia, we will use our reasonable endeavours to negotiate service agreements with those providers that contain privacy and confidentiality provisions consistent with our obligations under the Act.

How do we collect and use information that is not Personal Information?

  • We operate statistics gathering software on the website to collect information about the number of visitors coming to the site. Usage data will be collected and correlated between your logged in and logged out sessions. No identifying information is collected by this software. We use this information to improve our own technical structure and performance and to determine which areas of the website are most popular.
  • From time to time, we may sell or disclose information you provide to us that is not Personal Information (and does not disclose your identity) to any person for any purpose at our sole discretion, including to people or companies located outside Australia. For example, we may sell, disclose or use information you provide to us that is not Personal Information to:
    • determine what advertising, promotional materials, products or services are likely to be of most interest to you or other website users and visitors; and
    • assist third parties to monitor general consumer trends in various areas.
  • We may also modify your Personal Information (through encryption or other de-identifying techniques) so that it is in a form from which you cannot be identified and sell or disclose such modified information to any person for any purpose, including to people or companies located outside Australia.

​‘Cookies’

‘Cookies’ are small data files sent by a website and stored on your computer’s hard drive when you visit a website. A cookie can contain certain information that the website uses to track the pages you have visited. The only Personal Information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by other websites.

We may use cookies to identify information about your web browser session and personalisation data each time you use the Platform Services. Cookies can be used to enhance your use of the Platform Services, as we use them to help personalise our delivery of the Platform Services to you, such as information that is most relevant to your location, activities and interests.

Our intention is to use cookies to manage individual sessions relating to the use of the Platform Services and for providing data regarding visitors to our website.

You can set up your browser so that it does not accept our cookies. You can also manually delete our cookies from your browser. However, these actions may stop you from accessing the full benefit of the Platform Services.

 

Why we collect, hold, use and disclose Personal Information 

We collect, hold, use and disclose personal information for the purposes of: 

  • providing legal and related services including the establishment, exercise or defence of a legal or equitable claim, the utilisation of a confidential alternative dispute resolution process, and securing litigation and/or disbursement funding 
  • assessing and processing inquiries and requests for the provision of our services 
  • marketing, including direct marketing and market research and analysis 
  • the general conduct and management of our business, including provision and enhancement of our services and purchasing goods and services from others 
  • meeting our legal obligations. 

If the personal information we request is not provided, we may not be able to provide the relevant service. 

 

 How do we protect your Personal Information?

We will take commercially reasonable and appropriate steps to ensure your Personal Information is protected from risks such as loss, unauthorized access or use, destruction, modification or disclosure.

All the information you provide to us is handled through the use of the Secure Socket Layer (“SSL”) protocol. SSL is a leading Web technology that encrypts your account information. If you register online, we use 128-bit encryption when we ask for or you provide Personal Information or other confidential information. Also, some personal data, such as your membership id and/or password, will be stored in encrypted form.

You should never reveal your password to third parties. If you lose control of your password, you may lose control over your Personal Information and may be liable for actions taken in your name by third parties using your password and/or Personal Information. We take no responsibility for loss caused in this way.

You always need to exercise caution when sending information via e-mail or the internet. E-mail messages and the internet do not have the security features that are built into our website.

We cannot accept responsibility for the security of information you send to or receive from us via e-mail or over the internet or for any unauthorized access, use or modification of that information.

 

Links to other websites

The website may provide links or references to other third party resources that are not subject to this Privacy Policy. You should review the privacy policy of every third party resource accessed via links from our website and assess whether the policy is satisfactory to you before you use the linked website or resource. We are not responsible for any Personal Information you choose to disclose to a third party website or resource linked to our website.

 

Access Your Personal Information Held by us 

You have rights to access and seek correction of your personal information held by us, as set out in Australian Privacy Principles 12 and 13. Please address all requests for access and correction of personal information to our administration on +61 434 527 627 or [email protected]. 

  

Disclosure of Information to overseas entities 

From time to time, as our entity may require, we will be disclosing your information to recipients outside Australia, in accordance with the Australian Privacy Policy principles (APP) and this Policy. To the best of our knowledge at this time, any such recipients would likely be located in Australia, New Zealand, Canada, the United States of America, Ireland (and Northern Island), the Netherlands, the United Kingdom, Singapore, Vietnam, the United Arab Emirates, Qatar, Saudi Arabia, Oman, the countries of European Union, Egypt or Turkey.

 

How are changes made to this Privacy Policy?

We may amend this Privacy Policy from time to time. We suggest that you visit our website regularly to keep up to date with any changes to this Privacy Policy.

 

Complaints 

If you are not satisfied with how we handle your Personal Information, or if you believe that we have breached our obligations under Australian privacy law, please contact our administration or [email protected] and we will do our best to respond to you within a reasonable time, typically within one (01) month. If we have not resolved your complaint after that time, you may refer your complaint to the Office of the Australian Information Commissioner on 1300 363 992 or [email protected].